Frequently Asked Questions

  • What material is the mug made from?

    Premium stoneware ceramic.

  • Dishwasher/microwave safe?


  • Can I customize it?

    Yes! Contact us to get quotes for customized orders:

  • How long is the processing time?

    Within 1-2 business days.

  • Bulk discount for event orders?

    Yes! Please contact us at for bulk order.

  • What is the dimension of the mug?

    5.2 in long by 3.3 in wide by 4.25 in high.

  • What is the liquid capacity?

    It holds 12 oz (350 ml) of liquid.

  • How heavy is it?

    The mug is 15oz.

  • Do you ship international?

    Not yet, we will soon offer international shipping.

  • What is your return policy?

    You can learn about it on our Return and Refund page.

  • What is the origin of the mugs?

    The mugs are stored, distributed, and shipped from several states in the United States.

  • Where are the mugs manufactured?

    We designed the mugs in New York, NY, and they are manufactured by our partners in China.

  • Are they eco-friendly?

    Our mugs are made of stoneware material and the packaging is corrugated paper.

  • What payments do you accept?

    We accept following methods: Visa, Amex, Master Card, PayPal, Venmo, Apple Pay, G Pay, Shop Pay. Meta Pay, and Discover.

  • Can I order with the logo of my company?

    Yes! Contact us to get quotes for customized orders:

  • Can get a refund if the mug arrives damaged?

    Absolutely! Please contact us at

  • Can I change or cancel my order?

    If it's before your shipping label is created, yes.

  • Are the mugs Lead & Cadmium free?

    Definitely! Our mugs do not contain any Lead or Cadmium.

If we missed something, feel free to ask us your question on the form below: