Frequently Asked Questions

  • What material is the mug made from?

    Premium stoneware ceramic.

  • Dishwasher/microwave safe?


  • Can I customize it?

    Yes! Contact us to get quotes for customized orders:

  • How long is the processing time?

    Within 1-2 business days.

  • Bulk discount for event orders?

    Yes! Please contact us at for bulk order.

  • What is the dimension of the mug?

    5.5 in long by 3.3 in wide by 4.25 in high.

  • What is the liquid capacity?

    It holds 15oz of liquid.

  • How heavy is it?

    The mug is 15oz.

  • Do you ship international?

    Not yet, we will soon offer international shipping.

  • What is your return policy?

    You can learn about it on our Return and Refund page.

  • Are they eco-friendly?

    Our mugs are made of stoneware material and the packaging is corrugated paper.

  • What payments do you accept?

    We accept following methods: Visa, Amex, Master Card, PayPal, Venmo, Apple Pay, G Pay, Shop Pay. Meta Pay, and Discover.

  • Can I order with the logo of my company?

    Yes! Contact us to get quotes for customized orders:

  • Can get a refund if the mug arrives damaged?

    Absolutely! Please contact us at

  • Can I change or cancel my order?

    If it's before your shipping label is created, yes.

  • Can I do a rush delivery?

    Yes! Contact us at with your order number and we will assist you with overnight shipping.

If we missed something, feel free to ask us your question on the form below: