Frequently Asked Questions
-
What material is the mug made from?
Premium stoneware ceramic.
-
Dishwasher/microwave safe?
Absolutely!
-
Can I customize it?
Yes! Contact us to get quotes for customized orders: hello@curvd.com
-
How long is the processing time?
Within 1-2 business days.
-
Bulk discount for event orders?
Yes! Please contact us at hello@curvd.com for bulk order.
-
What is the dimension of the mug?
5.2 in long by 3.3 in wide by 4.25 in high.
-
What is the liquid capacity?
It holds 12 oz (350 ml) of liquid.
-
How heavy is it?
The mug is 15oz.
-
Do you ship international?
Not yet, we will soon offer international shipping.
-
What is your return policy?
You can learn about it on our Return and Refund page.
-
What is the origin of the mugs?
The mugs are stored, distributed, and shipped from several states in the United States.
-
Where are the mugs manufactured?
We designed the mugs in New York, NY, and they are manufactured by our partners in China.
-
Are they eco-friendly?
Our mugs are made of stoneware material and the packaging is corrugated paper.
-
What payments do you accept?
We accept following methods: Visa, Amex, Master Card, PayPal, Venmo, Apple Pay, G Pay, Shop Pay. Meta Pay, and Discover.
-
Can I order with the logo of my company?
Yes! Contact us to get quotes for customized orders: hello@curvd.com
-
Can get a refund if the mug arrives damaged?
Absolutely! Please contact us at care@curvd.com.
-
Can I change or cancel my order?
If it's before your shipping label is created, yes.
-
Are the mugs Lead & Cadmium free?
Definitely! Our mugs do not contain any Lead or Cadmium.